about the Orcs Nest Website and Online Ordering.
Orcs Nest was Established in April 1987.
6 Earlham Street
email the Orcs Nest address the email to:
and then add
Sorry if that
seems a bit strange, but any whole email address on these pages
is always spammed out of existence!
If you do email us, please bear in mind that we are primarily a
small retail shop. We do not have any staff dedicated to replying
to customers emails and we do have other jobs and customers to attend
to. We will attempt to reply to your queries as soon as we can,
but do not expect an immediate reply. Thanks.
NOTE THAT DUE TO RECENTLY INTRODUCED CREDIT CARD REGULATIONS WE DO
NOT ACCEPT TELEPHONE ORDERS!
about The Orcs Nest Website and online ordering.
We offer a mail
order service through this website.
We can not accept
We make every
effort to ensure that the information on this website is correct.
All prices are
quoted in Pounds Sterling.
If you order
between 11AM and 4PM on weekdays we will try to despatch your order
the same day.
If we are unable
to despatch on the same day we make every attempt to despatch goods
within two to three working days.
UK orders will
be despatched by Royal Mail. Smaller orders will be despatched by
First Class Post and Larger Orders will be despatched by Standard
mail usually takes one to two days to arrive. Standard Parcels usually
take three to five days to arrive although larger parcels can sometimes
will be despatched by Airmail. Items that are too heavy to be sent
by Airmail can only be sent overseas by special arrangement.
If there is
a delay or problem with your order we will contact you to let you
If we expect
the order to be delayed we will contact you to give you the option
to cancel the order.
to keep stock of everything listed here in at all times, but occasionally
UK suppliers will run out of stock without us knowing.
We update our
website at least twice a week to attempt to keep stock availability
information up to date but all items listed here are for sale on
the shelves of our shop and this website is not a live indication
of our stock levels.
with the suffix T.O.S. are not currently available from UK suppliers
and are not available for order.
UK suppliers will run out of stock without us knowing. In the case
that a customer has placed an order for such a product we will inform
them immediately and give them the option to cancel the order or
to wait to see if stock becomes available again.
Privacy and Security
is quite simply that we will never divulge any of your information
to any other persons or organisations whatsoever.
Your order information
will be used for the purposes of processing one order, and one order
We may keep
a record of our customers email adresses for a longer period for
our own records, but we will never pass this on to any other persons
We will never
send unsolicited marketing emails to any of our customers, or to
is hosted by Fasthosts Ltd, one of the largest and most well respected
commercial webhosts in the UK. The secure parts of our website are
hosted on their secure pages using the strongest 128bit encryption.
Whilst your information is stored on our computers it is firewall
protected and secured by virus and worm protection..
Any customer who wishes to cancel an order placed through this website
may do so by replying to the email address given them in their order
Orders may be cancelled at any time between placing the order, and
seven days after the goods are delivered. If the order is cancelled
after the goods have been despatched we would expect the customer
to return the goods and to pay for the postage costs.
Any goods returned
as a result of cancelling an order must be returned in perfect and
who receives faulty goods from us has the option to return them
for a full refund, including the price paid for the goods themselves,
and the cost of postage including the cost of returning the goods
is regulated by the Distance
Selling Regulations and Electronic
Commerce Regulations: Click
the links for details.
Orcs Nest is owned by Peter Wooding.