Information Page:

Information about the Orcs Nest Website and Online Ordering.


The Orcs Nest was Established in April 1987.

Our Address is:

6 Earlham Street
London
WC2H9RY


To email the Orcs Nest address the email to:

nestmail@

and then add this bit

orcsnest.com

Sorry if that seems a bit strange, but any whole email address on these pages is always spammed out of existence!

If you do email us, please bear in mind that we are primarily a small retail shop. We do not have any staff dedicated to replying to customers emails and we do have other jobs and customers to attend to. We will attempt to reply to your queries as soon as we can, but do not expect an immediate reply. Thanks.


PLEASE NOTE THAT DUE TO RECENTLY INTRODUCED CREDIT CARD REGULATIONS WE DO NOT ACCEPT TELEPHONE ORDERS!

Information about The Orcs Nest Website and online ordering.

We offer a mail order service through this website.

We can not accept telephone orders.

We make every effort to ensure that the information on this website is correct.

All prices are quoted in Pounds Sterling.

If you order between 11AM and 4PM on weekdays we will try to despatch your order the same day.

If we are unable to despatch on the same day we make every attempt to despatch goods within two to three working days.

UK orders will be despatched by Royal Mail. Smaller orders will be despatched by First Class Post and Larger Orders will be despatched by Standard Parcel Post.

First Class mail usually takes one to two days to arrive. Standard Parcels usually take three to five days to arrive although larger parcels can sometimes take longer.

Overseas orders will be despatched by Airmail. Items that are too heavy to be sent by Airmail can only be sent overseas by special arrangement.

If there is a delay or problem with your order we will contact you to let you know.

If we expect the order to be delayed we will contact you to give you the option to cancel the order.

We try to keep stock of everything listed here in at all times, but occasionally UK suppliers will run out of stock without us knowing.

We update our website at least twice a week to attempt to keep stock availability information up to date but all items listed here are for sale on the shelves of our shop and this website is not a live indication of our stock levels.

Items marked with the suffix T.O.S. are not currently available from UK suppliers and are not available for order.

Occasionally UK suppliers will run out of stock without us knowing. In the case that a customer has placed an order for such a product we will inform them immediately and give them the option to cancel the order or to wait to see if stock becomes available again.


Privacy and Security

Our privacy policy is quite simply that we will never divulge any of your information to any other persons or organisations whatsoever.

Your order information will be used for the purposes of processing one order, and one order only.

We may keep a record of our customers email adresses for a longer period for our own records, but we will never pass this on to any other persons or organisations.

We will never send unsolicited marketing emails to any of our customers, or to anyone else.

Our website is hosted by Fasthosts Ltd, one of the largest and most well respected commercial webhosts in the UK. The secure parts of our website are hosted on their secure pages using the strongest 128bit encryption. Whilst your information is stored on our computers it is firewall protected and secured by virus and worm protection..


Returns and Cancellations

Any customer who wishes to cancel an order placed through this website may do so by replying to the email address given them in their order confirmation email.

Orders may be cancelled at any time between placing the order, and seven days after the goods are delivered. If the order is cancelled after the goods have been despatched we would expect the customer to return the goods and to pay for the postage costs.

Any goods returned as a result of cancelling an order must be returned in perfect and saleable condition.

Any customer who receives faulty goods from us has the option to return them for a full refund, including the price paid for the goods themselves, and the cost of postage including the cost of returning the goods to us.

Online selling is regulated by the Distance Selling Regulations and Electronic Commerce Regulations: Click the links for details.


The Orcs Nest is owned by Peter Wooding.